How do I order from Paper Crafter?
We prefer you to order on-line. We are a small business and we want to concentrate our efforts on providing great customer service. When you order on-line there is less risk of order details being given incorrectly. Also your credit card details are more secure because they are not recorded in any way - they are encrypted securely using PayPal or WorldPay.
How long will delivery take?
In general we despatch all orders placed before 2.00pm the same day. Our standard service is Royal Mail 1st class post. This is not a guaranteed service but Royal Mail expect about 90% of 1st class mail to be delivered the next day. For larger orders where Royal Mail becomes uneconomical we use DHL. This does not cost our customer any more but it means that we need to pack these orders earlier in order that we can meet DHL`s collection time. If an order is particularly urgent it is best to telephone us and we can give you a definite delivery day.
Can I return my order?
Customers are allowed legally a 7 day "cooling off " period when you may return goods without any reason. You should e-mail us so we can expect it and when it arrives here we will refund your card less the cost of the original carriage.
In practice we always try to be helpful so please ask us if your order is outside the 7 day period. Sometimes customers have just ordered the wrong paper and want to change it. The only way we can do this is for you to return the incorrect paper as just described and receive a credit less original carriage when it arrives here. You can then place a new order for the correct paper. Paper Crafter delivery address is given in "Contact us".
An important condition to all of this is that the paper which is being returned must be packed properly. If it arrives here damaged and we cannot re-sell it then we cannot refund you. Paper or card must be packed with an outside packing sheet on both sides which is larger than the paper being returned. This is to protect the edges and corners of the sheet. It must be then taped in position so it cannot slide. Then it needs to be packed in a good quality envelope. It is a good idea to obtain a Certificate of Posting from the Post Office in case the item is lost and you need to claim from them.